Tienda Club América Customer Help Desk

Tienda Club América is committed to provide you Fast, Easy, and Reliable Service. On this page you will find answers to most of your questions involving the shopping, checkout and shipping processes. Select from a category below to receive further information on any particular subject. If your question is not listed below, please feel free to contact us at 310-736-6459 or toll free at 877-269-5860 Monday through Friday or email us 24 hours/day at Our Customer Service Hours are: Monday - Thursday 7:00am to 5:00pm PST | Friday 7:00am to 4:00pm.


Shipping Information

Your Order

Item Availability
Shipping Methods
Shipping Costs
Shipping for Customized Products
Oversized Items
Shipping Rules and Restrictions
Tracking Your Order
Find Your Order Status
How Is Order Status Different From Tracking?
Undeliverable Packages
Emails About Your Order
Order Status


International Customers

Payment Options
Sales Tax
Discounts and Gift Certificate Codes
Shipping Methods/Rates - Canada
Shipping Methods/Rates - Other Int'l
Shipping Rules and Restrictions
Customs Charges

Returns and Exchanges

Online Store Information

Worry Free Shopping
Exchanging an Item
Holiday Return Policy
Damaged or Defective Items
Contact Us
Bulk Sales

Security, Privacy, Terms of Use

Secure Shopping Guarantee
Privacy Policy
Terms & Conditions